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Help centre

Start with the task you're trying to finish. For anything about a specific transaction, your signed-in account shows its latest status and notifications.

  • I can't sign in

    Reset your password. If you use two-step verification, have your authenticator app or a backup code ready.

    Reset your password

  • I haven't verified my email

    Open the link in the email sent when you registered — check spam and promotions folders too. Money can't move until your email is verified.

    Log in to check

  • My deposit is still pending

    Deposits are credited only when approved. Find your deposit's status and what it means.

    Read the status guide

  • Change where withdrawals go

    Payout destinations are managed from your account. Changes are a sensitive action and may ask for two-step verification.

    Manage payout destinations

  • I need a statement

    Download statements and your full activity history from your account.

    Open statements

  • Something looks suspicious

    A message, link or sign-in alert you don't recognise? Follow the steps in the security centre.

    What to do now

  • Is the platform working?

    See a live check of the services behind your account.

    Check platform status

  • Contact support

    Sign in so we can confirm it's you. Your notifications show updates on every deposit, investment and withdrawal.

    Open notifications

Common questions

Search every answer, or filter by topic.

Where do the plans on this site come from?

They're read live from the platform. Only plans an administrator has published appear, and you see the same published version you would accept in your account.

Plans and returns
How is a plan's return calculated?

From the plan's published return method, rate, term and management fee. The public calculator calls the same server-side engine as the in-account preview — nothing is estimated in your browser.

Plans and returns
Can a plan's terms change after I invest?

Not for your investment. The plan version you accept is recorded when you confirm. Later edits to a plan apply only to new investments.

Plans and returns
Does a market chart affect my plan's return?

No. Market widgets are third-party reference data. Your contract is calculated only from the plan's published terms.

Plans and returns
Is my return guaranteed?

No. Capital is at risk with every plan, and a stated rate is not a guarantee. Read the risk disclosure before investing.

Plans and returns
Where should I send a deposit?

Only to the destination shown inside your signed-in deposit page at the moment you fund. Methods can change, so never reuse details from an old message or screenshot.

Deposits
Why is my deposit still pending?

Deposits move from waiting for your transfer, to waiting for confirmation, to being checked. Your wallet is credited only when the deposit is approved. The status guide explains each step.

Deposits
What if I used the wrong crypto network?

Stop and contact support before sending anything else. Funds sent on a network the destination doesn't support may not be recoverable, which is why the deposit page shows the network explicitly.

Deposits
Do I need to keep a receipt?

Yes. Keep the bank reference, receipt or transaction hash until the deposit is approved. It may be requested as proof.

Deposits
What happens to my money when I request a withdrawal?

The amount is reserved straight away so it can't be spent twice. If the request is rejected or cancelled, the reservation is released back to your available balance.

Withdrawals
Who approves withdrawals?

Withdrawals are reviewed by an administrator. Amounts at or above a set threshold need approval from two different administrators.

Withdrawals
Can I withdraw while an investment is active?

You can withdraw from your available balance. Money committed to an active investment returns to your wallet according to that plan's terms.

Withdrawals
Will anyone from the platform ask for my password or codes?

No. InvexAssets staff should never ask for your password, two-step code, backup codes or screen access by email, chat or phone.

Security
How do I know a sign-in wasn't me?

Successful sign-ins can send an alert email. If you don't recognise one, change your password and review your active sessions straight away.

Security
Should I turn on two-step verification?

Yes. It adds a second code from an authenticator app for sign-in and sensitive actions, such as changing payout destinations.

Security
Why do I have to verify my email?

Money can't move until your email is verified. It confirms you control the address that receives alerts and password resets.

Your account
Can I download statements?

Yes. Statements and the full activity history are available from your account.

Your account