Open the secure deposit screen
Sign in and open Deposit. Only the current deposit screen should be used to obtain bank, wallet, asset, network, reference or other funding instructions.
Match the rail exactly
For bank funding, verify currency and account details. For crypto, verify both the asset and network. Sending the correct asset on the wrong network can be difficult or impossible to recover.
- Do not guess a crypto network.
- Do not reuse a destination from an old screenshot without checking it is still enabled.
- If a memo, tag or reference is displayed, include it exactly as instructed.
Send and preserve evidence
Complete the transfer through your bank or wallet and keep the receipt, bank reference or blockchain transaction hash. Never fabricate proof or mark a transfer complete before it actually exists.
Submit proof when requested
Return to the platform and submit the deposit information requested by the current method. The deposit may remain pending while it is reviewed or reconciled.
Wait for the ledger-backed wallet
Do not treat the transfer as available balance until the platform records it. The wallet and activity records, not a manual message, determine the account state.